Properly Tied Online Return Policy
Making a Return
We always want our customers to have the best experience at Properly Tied. If you need to return a product for any reason, we will process a refund for products that are unworn and in like-new condition.
We want your return process to be as simple as possible. Unworn, unwashed or defective items may be returned within 30 days from your ship date if accompanied by the original packing slip or order number and the Product Return Form.
The full amount minus shipping fees and discounts will be credited upon processing of the returned item(s) based on the original method of payment or return policy guidelines.
Please note that ALL sales stating “FINAL SALE” or “ALL SALES FINAL” are offered at clearance prices and can not be returned. This includes Black Friday and Semi-Annual Sale promotions. If an item on FINAL SALE is returned using the our pre-paid return label, the total cost of the label will be subtracted from the total of the return.
Please allow us 12 to 14 business days to receive and process your return.
Items may be returned for free of charge if 30 days from your ship date and if the item was not on FINAL SALE by using pre-paid shipping label that you are able to print. If an item is ineligible for return and the pre-paid shipping label is used, a $7.95 fee will be deducted from the return.
Need to return? Follow the steps below.
Step 1: DOWNLOAD RETURN FORM and fill in the necessary information, be sure the form is as complete as possible for faster return processing.
Please note that ALL sales stating “FINAL SALE” or “ALL SALES FINAL” are offered at clearance prices and can not be returned. This includes Black Friday and Semi-Annual Sale promotions. Unfortunately no exceptions can be granted.
Step 2: Check to see if your free return is eligible (see above on final sale exclusions) and DOWNLOAD PREPAID RETURN LABEL.
Step 3: Pack all unworn, unwashed items in a package and be sure to include your completed return form from step 1. Take package to your nearest drop off location.
Be sure to keep or write down the tracking number located on the return label. Shipment status cannot be determined without the tracking number.
If you prefer to use your own return shipping label, you can ship your return to us at:
Properly Tied Returns
12 Industrial Park Drive
Oxford, MS 38655
NOTE: This address can only be used to return items purchased at properlytied.com. If you purchased items at one of our retailers or elsewhere, you must return the items to that location according to their return and exchange policy. Returns that are received by Properly Tied that were not purchased from properlytied.com cannot be processed.
If you choose to pay for return postage yourself, we recommend that you insure the package for your protection. Keep the shipping receipt and tracking number for your records. We can only credit items that are received in our warehouse.
Returning a Gift within 30 Days of Original Ship Date
Gift recipients who return an item will receive an e-gift certificate. Please include the gift recipient’s email address on the return form and original order number. Gift recipients without an original order number will need to pay return shipping.
Need to Exchange an Item?If you need to exchange an item, please place a new order on our website and send back your original order as a return. You will be refunded your original purchase if it arrives to us in like-new condition and unworn within 30 days from ship date. Have questions? Please contact Customer Care at email@example.com or 1-662-380-5185.